In the world of banking, customer experience stands as the cornerstone of trust and loyalty. At IDFC Bank, the position of Banker-Customer Experience exemplifies this commitment to excellence. Based in Mumbai, Maharashtra, this role is a gateway to redefining customer service in the dynamic domain of retail banking.
About The Role?
As a Banker-Customer Experience, you’ll bridge the gap between customer needs and innovative banking solutions. This role goes beyond transactional service; it aims to nurture long-lasting relationships through efficient, personalized, and compliant banking operations.
Responsibilities
Core Responsibilities
- Customer Engagement and Portfolio Growth
- Actively engage with assigned customers to enhance their banking portfolios through Current Account (CA), Savings Account (SA), and Term Deposit (TD) buildup.
- Cross-sell assets and wealth products by understanding customer needs and matching them with the right solutions.
- Target Achievement
- Consistently deliver on business targets, ensuring strong performance across the scorecard metrics.
- Building Relationships
- Align client requirements with business objectives, ensuring tailored solutions that foster customer satisfaction.
- Use existing client relationships to generate new business opportunities through referrals.
- Complaint Resolution and Compliance
- Adopt a customer-focused approach to swiftly resolve complaints and queries.
- Uphold banking regulations, including Anti-Money Laundering (AML), Know Your Customer (KYC), and data security protocols.
- Audit and Compliance
- Ensure adherence to internal and external regulations by conducting regular audits and closing observations from audit reports.
Secondary Responsibilities
- Perform audit tasks to maintain compliance.
- Build a reputation as the customer’s go-to banking partner by providing exceptional service.
Qualifications and Experience
Education: Graduates from any discipline can apply, while an MBA is preferred.
Experience: 1-4 years in banking or allied fields, focusing on Retail Liabilities.
Why Choose IDFC Bank?
IDFC Bank offers a dynamic platform for professionals eager to make a mark in the BFSI sector. With a focus on innovation, compliance, and customer-first practices, this role not only promises career growth but also the opportunity to make meaningful contributions to the banking ecosystem.
Are you ready to redefine customer experience in banking? Explore this exciting opportunity and be a part of IDFC Bank’s mission to deliver unmatched banking solutions across India.
